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:: Answer :: Items that are in stock will typically be shipped the next business day. We employ fraud screening for credit card payments, and occasionally that may take an additional day (but not typical). If you have made a special order for an item that do not typicaly stock, we will ship the business day following that item's arrival from the supplier. We do not hold, or sit on items...when we get special orders in, we get them out to you as soon as we can. Please allow a day or two extra for prewiring of Aguilar preamps. We prewire and test them here per your order. Typically, we ship Monday - Friday for UPS // Monday - Saturday for USPS Shipments. US Federal holidays are observed. Q: I am ordering very small/inexpensive items, is there cheaper shipping? :: Answer :: Items like pickups screws and other small items can be shipped via First Class International Mail to save some $$. Drop us a line and we will give you a special link for purchasing with First Class International Mail. Please note that there is no tracking or insurance on packages shipped with First Class International Mail. We only advise/allow this shipping method with inexpensive items. Q: Do you ship Worldwide? :: Answer :: Yes, we do! We have shipped to nearly every corner of the earth. Not a problem. We cannot ship EMG or DiMarzio products outside of the US. This is the policy of these companies. We can sell to you if you are coming to the states and having us ship to a US address. Q: What is the standard shipping method? :: Answer :: USPS Global Express Mail for everywhere outside the US. Q: Can I use another method of shipping besides USPS? :: Answer :: Yes, we can also use UPS, FedEx and others. Just contact us with the city, postal code and country to where the shipment will go, as well as the items that you plan on purchasing. Q: Can I use a cheaper shipping version from USPS? :: Answer :: Yes, we can do Priority Mail or normal Airmail. This may be useful if you are ordering an inexpensive item. Please contact us about this and we will arrange with you. Q: What about tracking? :: Answer :: An email from USPS or UPS will be sent directly to you when we have created a label. In that email, there will be a tracking number (USPS Express and UPS). Q: What is the typical time in transit? :: Answer :: For shipments outside the US, transit time is typically 5-10 days, but varies heavily on the speed of customs processing in the destination country. Q: Can I get a shipping quote? :: Answer :: Sure, just add the items to the cart that you are interested in. Choose the country and Postal Code where we will be shipping and click calculate shipping. If you need a quote for shipping with a carrier besides USPS, please contact us. Q: Will you devalue a shipment? :: Answer :: We cannot. Because we ship internationally almost every day and have our packages passing through customs at a high frequency, we declare the invoiced value (minus shipping) of the package as merchandise. If a shipment gets lost, we cannot reclaim the true value if we don't have the value on the invoice...and then we lose out in a big way. Sorry, we know that affects duties charges, but we want to continue to support our international customers for a long time to come....and we want to be unquestionably legal as well. Q: What about Customs/Fees/Duties/Taxes? :: Answer :: Some countries may charge a customs/duty/fee/tax or local ship assessment when the parcel arrives to destination. We are not responsible for that fee, and are unable to give a quote for those fees. Contact your local post office or customs authority to discuss. Back to Contact page |
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