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Q: How quickly will my order be shipped?
:: Answer ::
Items that are in stock will typically be shipped the next business day. We employ fraud screening for credit card payments, and occasionally that may take an additional day (but not typical).
If you have made a special order for an item that do not typicaly stock, we will ship the business day following that items arrival from the supplier. We do not hold, or sit on items...when we get special orders in, we get them out to you as soon as we can.
Please allow a day or two extra for prewiring of Aguilar preamps. We prewire and test them here per your order.
Typically, we ship Monday - Friday for UPS // Monday - Saturday for USPS Shipments.
Q: Do you ship Worldwide?
:: Answer ::
Yes, we do!
If you are planning to purchase DiMarzio Pickups and are located outside of the US, please contact us for further information.
Q: What is the standard shipping method?
:: Answer ::
USPS or UPS for US shipments.
USPS Global Express Mail for everywhere outside the US.
Q: What about tracking?
:: Answer ::
An email from USPS or UPS will be sent directly to you when we have created a label. In that email, there will be a delivery confirmation number (USPS Priority Mail) or tracking number (USPS Express and UPS).
The USPS Express and UPS tracking are true tracking systems that shows locations at particular times. The USPS delivery confirmation number shows acceptance at the post office and when an item is delivered.
Q: What is the typical time in transit?
:: Answer ::
For US shipments, USPS Priority Mail typically is in transit 2-4 days. USPS Express Mail is 1-2 days. Ground 1-5 days depending on distance (we are located in New Hampshire)
For shipments outside the US, transit time is typically 5-10 days, but varies heavily on the speed of customs processing in the destination country.
Q: Can I use another method of shipping besides USPS or UPS?
:: Answer ::
Yes, we can also use FedEx.
Just contact us with the city, postal code and country to where the shipment will go, as well as the items that you plan on purchasing.
Q: Can I get a shipping quote?
:: Answer ::
Sure, just add the items to the cart that you are interested in. Choose the country and Postal Code where we will be shipping and click calculate shipping. If you need a quote for shipping with a carrier besides USPS, please contact us.
Q: Will you devalue a shipment?
:: Answer ::
We cannot. Because we ship internationally almost every day and have our packages passing through customs at a high frequency, we declare the invoiced value (minus shipping) of the package.
If a shipment gets lost, we cannot reclaim the true value if we don't have the value on the invoice...and then we lose out in a big way.
Sorry, we know that affects duties charges, but we want to continue to support our international customers for a long time to come....and we want to be unquestionable legally as well
Q: What about Customs/Fees/Duties/Taxes?
:: Answer ::
Some countries may charge a customs/duty/fee/tax when the parcel arrives to destination. We are not responsible for that fee.
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